Privacy Policy

1. Information We Collect

Mess Wala collects only the essential data required to coordinate daily food preparation and campus batch delivery:

• Account Credentials: Full Name, 10-digit Mobile Number, and your encrypted 4-digit security PIN or Google OAuth profile.
• Delivery Coordinates: College name, hostel building, room number, or PG address for clustered rider routing.
• Meal & Order History: Selected subscription plans, pause logs, dietary preferences (Veg/Non-Veg), and QR meal redemption stamps.
• Payment Metadata: Transaction Reference IDs, payment timestamps, and status via PhonePe. We never store credit card numbers, CVVs, or UPI PINs on our servers.

2. How We Use Your Data

• Kitchen Meal Prep Aggregation: To compute exact daily cooking thali counts for partner mess hubs at 9:00 AM and 6:00 PM without revealing private personal data.
• Clustered Batch Dispatch: To map optimized drop-pod routes for delivery runners across hostel wings.
• Automated Notifications: To send order confirmation alerts, menu updates, and payment receipts via SMS or WhatsApp.
• Customer Support: To verify meal pause records, resolve delivery discrepancies, and process eligible refunds.

3. Security, Encryption & Cloud Storage

Your data is stored and protected using Google Cloud / Firebase Firestore infrastructure with AES-256 server-side encryption at rest and TLS 1.3 encryption in transit.

4. Zero Data Selling & Third-Party Sharing

We believe in absolute student privacy:

• We NEVER sell, rent, or trade your personal contact details to third-party advertisers, coaching institutes, or marketing agencies.
• Data shared with delivery runners is limited strictly to your first name, hostel drop location, and masked delivery notes during active drop windows.

5. Your Rights Under DPDP Act, 2023

• Right to Access & Rectification: You can review or edit your contact information and delivery address directly in the app Profile tab.
• Right to Erasure (Account Deletion): You may request complete deletion of your account and historical logs at any time by contacting our support team. Data will be purged within 7 business days, except records required for tax/statutory audit compliance.

6. Grievance Officer & Official Contact

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the details of our designated Grievance Officer are provided below: